Refund & Return Policy

At KUVZA, we want our customers to have a smooth and reliable shopping experience. Please review our return and refund policy before placing an order.

7-Day Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions below.

Return Eligibility

• The product must be unused and in its original condition.
• Original packaging, accessories and included items must be present.
• Proof of purchase or order details may be required.
• The return request must be submitted within 7 days of delivery.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Clear photos or video of the product
• A description of the issue

Our customer support team will review the case and provide the appropriate resolution where the claim is approved.

Non-Returnable Items

Returns may not be accepted if:

• The product has been used.
• The product has been damaged due to misuse or improper handling.
• Parts, accessories or original packaging are missing.
• The return request is submitted after the return period.

Refunds

After a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed through an available and agreed payment method. Processing time may vary depending on the payment provider.

Shipping Charges

Original delivery charges may be non-refundable unless the return is due to an incorrect, damaged or defective product supplied by KUVZA.

Order Cancellation

You may request cancellation before your order has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For returns, refunds or exchanges:

Email: kuvzasupport@gmail.com
Location: Karachi, Pakistan